Vetreria Artistica Rosa


Contract for the online sale of consumer goods

The purchaser expressly declares to make the purchase for purposes unrelated to their commercial or professional activity.

Identification of the Supplier
The real object of these general conditions are offered for sale by the Vetreria Artistica Rosa snc in Spinea (VE), Via della Costituzione 125, registered with the Chamber of Commerce of Venice to the Company's Registration No. 210217, CF and VAT 02339010270 hereinafter referred to as "Supplier", e-mail address certified

1. Definitions
1.1. The term "contract of sale on line" means the purchase agreement relating to
tangible movable property of the Supplier, signed between them and the Purchaser as part of a sales system remotely via telematics, organized by the Supplier.
1.2. The term "Purchaser" shall mean the natural person who does the consumer purchase, under this agreement, for purposes not related to their commercial or professional activity.
1.3. The term "Supplier" means the person named in the epigraph or the lender for information services.

2. Subject of the contract
2.1. With this contract, respectively, the Vendor sells and the Purchaser acquires at a distance through telematics means movable tangible property listed and offered for sale on the site
2.2. The products referred to above are explained on the website
www. / catalog.

3. Terms of the lease contract
The contract between the Supplier and the Buyer concludes exclusively through the Internet by accessing the Purchaser at, where, following the procedures indicated, the Buyer formalizes the proposal for ' purchase of goods contract for the purchase of the property referred to in paragraph 1 of the previous article.

4. Conclusion and effectiveness of the contract
4.1. The purchase agreement is concluded by filling in the form / form attached to the electronic catalog online at and then send the form / module, always after viewing a web page list of ' order, printable, which shows the details of the originator and the order, the price of goods purchased, shipping costs and any additional expenses, the manner and terms of payment, the address where the goods will be delivered , the timing of delivery and the existence of the right of withdrawal and the payment of the fee calculated on the request form by the means of payment indicated.
4.2. When the Supplier receives the order by the Buyer shall send an e-mail confirmation which are also reported data retrieved in the previous step.
4.3. The contract is deemed not perfected and effective between the parties at fault than indicated above.

5. Payment and reimbursement
5.1. Each payment by the Purchaser will be possible only by means of one of the methods indicated in the web page by the Supplier.
5.2. Any refund will be credited to the Purchaser by one of the arrangements proposed by the Supplier and Buyer choice, in a timely manner and, in the case of exercising the right of withdrawal, as governed by clause 13, paragraph 2 and following of this contract, no later than 30 days from the date on which the Supplier is aware of the termination.
5.3. All communications concerning payments are made on a specific line Supplier protected by encryption system. The Supplier guarantees the storage of this information as an additional layer of encryption security and in accordance with the provisions of current legislation regarding the protection of personal data.

6. Timing and mode of delivery
6.1. The Supplier will deliver the products selected and ordered, in the mode choices indicated on the website when the offer is good, as confirmed in the email referred to in paragraph 4.2.
6.2. The products in stock, and indicated on the website, will be shipped within thirty order. The products on demand and / or customized will be delivered within the timeframe specified for each product on the website.
6.3. In the event that the Supplier is unable to ship within that period but, in any case it will be given prompt notice by e-mail to Buyer.
6.4. The manner, timing and shipping costs are clearly stated and well highlighted atàcostitempiordini.

7. Prices
7.1. All the selling prices of the products displayed and indicated on the website www. catalog, are expressed in euro and an offer to the public pursuant to art. 1336 cc
7.2. The sales prices of the previous point, include VAT and any other taxes. The shipping and any additional charges (eg customs clearance), if any, while not included in the purchase price must be indicated and calculated in the process prior to the order by the buyer and also contained in the web page summary of your order.
7.3. The prices indicated for each item offered to the public are valid until the date indicated in the catalog.

8. Product Availability
8.1. The Supplier assures through the electronic system used processing and fulfillment without delay. To do so indicates in real time, in its electronic catalog, the number of products available and those not available, and shipping times.
8.2. If an order exceeds the amount present in the warehouse, the supplier, by e-mail, it will make known to the Purchaser if the property is not fully booked or what are the waiting time to get the good chosen, asking whether it confirms the ' order or less.
8.3. The computer system of the supplier confirmation in the shortest possible time of the registration of the order by sending you a confirmation by e-mail, according to paragraph 4.2.

9. Limitation of Liability
9.1. The Provider assumes no liability for disruptions caused by force majeure, if not able to execute the order within the time stipulated in the contract.
9.2. The Supplier shall not be liable to the Buyer, except in cases of fraud or gross negligence, for outages or malfunctions related to the use of the Internet outside of its control or its sub-suppliers.
9.3. The Supplier will not be responsible for any damages, losses and costs incurred by Buyer as a result of breach of contract for reasons not attributable to him, taking the Purchaser shall only be entitled to a refund of the price paid and any additional expenses .
9.4. The Provider assumes no responsibility for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, when payment for goods purchased.
9.5. In no event shall Buyer be liable for any delay or disruption in the payment if he proves that he made the payment in the same time and manner specified by the Supplier.
9.6. If the carrier indicated by the buyer the goods will travel at your risk.
9.7. The buyer assumes all risks inherent in the unpacking and the possible installation of the product.
9.8. The purchaser must in order to verify the integrity of the packaging and delivery: any shell damage should be claimed at the time of delivery to the carrier and indicated to the transcript on the shipping documents. They are presumed to integrate the goods delivered with casing and / or packaging intact.
9.9. The buyer will have to follow at their own expense and risk instructions for assembly of the goods. Glassware does not accept responsibility for assembly errors or failures that may occur during the same.
9.10. Glassware assumes phone support mounting, without assuming any responsibility.
9.11. The glass lends a telephone support service to the installation of the product, without assuming any responsibility.

10. Liability for defects, evidence of harm and damages: the obligations of the Supplier
10.1. Under Articles. 114 et seq. of the Consumer Code, the supplier is liable for damage caused by defects of the goods sold if it fails to inform the injured, within three months of the request, the identity and address of the manufacturer or the person who supplied him with the good .
10.2. The above request, by the injured party must be in writing and must indicate the product that caused the damage, the place and date of purchase; It should also contain the offer in view of the product, if it still exists.
10.3. The Supplier shall not be held responsible for the consequences resulting from a defective product if the defect is due to compliance of the product, in a rule of law imperative or binding measure, or if the state of scientific and technical knowledge at the time in which the producer put the product into circulation, not even allowed to consider the product as defective.
10.4. No compensation will be payable if the injured party was aware of the defect in the product and the danger entailed by it and yet there has voluntarily exposed. To this end, the consumer is made aware and understand that:
the material used to build the product is naturally fragile and can cause cutting injuries if it is not handled carefully and / or misused;
the glass used is blown artistic glass and tempered that in case of breakage may shatter into pieces with sharp edges with danger of cut injuries;
the product can not be handled by children and / or people who have not been made aware of the dangers resulting from improper use.
10.5. In any case, the damage must prove the defect, damage, and the causal relationship between defect and damage.
10.6. The injured party may demand compensation for damage caused by death or personal injury or destruction or deterioration of property other than the defective product, provided of a type ordinarily intended private use or consumption, and so mainly used by the injured.
10.7. Damage to property in art. 123 of the Code of consumption will, however, compensable only to the extent that exceeds the sum of EUR trecentottantasette (EUR 387).

11. Guarantees and delivery of care
11.1. The Supplier is liable for any lack of conformity which becomes apparent within a period of two years from delivery.
11.2. For the purposes of this contract it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances exist: a) are fit for the purposes for which goods of the same type are normally used; b) comply with the description given by the seller and possess the qualities of goods which the seller has performed on the website; c) show the quality and performance which are normal in goods of the same type; d) I am also particularly suitable for use the consumer requires them and which was made known to the seller at the time of conclusion of the contract and that the seller has accepted, also implicitly.
In this regard, the consumer is made aware that given the nature of the product design are subject to differ slightly from those shown, the color and the distribution thereof may be different from that shown in the photograph published on the website, the material may contain inhomogeneity, small bubbles, geometric imperfections, peculiarities of craftsmanship and artistic qualities that are rather than defects and are therefore accepted as such. Samples of the products presented on the website can be viewed at the headquarters of the glassware.
11.3. The Buyer loses all rights if it denounces the seller of the lack of conformity within a period of two months from the date on which the defect was discovered. The complaint is not required if the seller has acknowledged the existence of the defect or has concealed.
11.4. In case of lack of conformity, the Purchaser may ask, either without charge, under the conditions set out below, the repair or replacement of the goods purchased, a reduction of the purchase price or the termination of this contract, unless the request not objectively impossible to satisfy or it is prohibitively expensive for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code. To this end the artistic glass pink noted that in no case will not proceed to the replacement of the chandeliers in gender and other artistic objects customized products or on request.
11.5. The request should be received in writing, by registered mail with return receipt or by certified mail, to the Supplier, indicating specifically complained about the lack of conformity and sending a photo of the product. The Supplier will indicate its willingness to act on your request, or the reasons that prevent him from doing so, within fifteen working days of receipt. In the same communication, where the Supplier has accepted the Buyer's request, will have to indicate the method of delivery or return of the asset as well as the deadline for the return or replacement of defective goods.
11.6. If repair and replacement are impossible or excessively expensive, or the Supplier has failed to repair or replace the goods within the period referred to in the preceding paragraph or, finally, the replacement or repair carried out previously have caused significant inconvenience to ' buyer, you can ask, at its option, an appropriate reduction of the price or termination of contract. Buyer shall in such cases send their request to the Supplier, which will indicate their willingness to act the same, or the reasons that prevent him from doing so, within fifteen working days of receipt.
11.7. In the same communication, where the Supplier has accepted the Buyer's request, will have to indicate the price reduction proposal or how to return the defective goods. In such cases it will charge Purchaser indicate how the crediting of amounts previously paid to the Supplier.
11.8. The warranty begins on the delivery and covers the electrical appliances. They guaranteed alterations of glass but is not guaranteed the resistance of glass to heat, rupture, acids, corrosive agents or abrasives.

12. Obligations of the Buyer
12.1. Buyer agrees to pay the price of the goods purchased in the time and manner specified in the contract.
12.2. Buyer agrees, once the purchase process online, to handle the press and the conservation of this contract.
12.3. The information contained in this contract are, however, already examined and accepted by the Buyer, who acknowledges, as this step is mandatory before confirmation of purchase.

13. Right to withdraw
13.1. The Purchaser has in any case the right to cancel the contract without penalty and without giving any reason, within 14 (fourteen) working days from the day of receipt of the goods purchased.
13.2. If the Buyer decides to exercise the right of withdrawal, he must inform the seller by registered mail with return receipt to Vetreria Artistica Rosa snc in Spinea (VE), Via della Costituzione 125. Or by fax to the number 041-541086 or by e-mail to e-mail, provided such communications are confirmed by the sending of a registered letter with return receipt to Vetreria Artistica Rosa snc in Spinea (VE), Via della Costituzione 125, within 48 (forty eight) hours or by certified mail to the e-mail For the purpose of exercising the right of withdrawal sending the notice may validly be replaced by returning the purchased, provided that the same terms. It shall prevail between the parties the date of delivery to the post office or the delivery.
13.3. The return of the property will still take place no later than 30 (thirty) days of receipt of the asset. In any case, for there to be entitled to full reimbursement of the price paid, the goods must be returned intact and, in any case, in normal condition. The goods must be returned, therefore in perfect condition, complete with all accessories and packaging intact.
13.5. The Purchaser may not exercise this right of withdrawal for the purchase of goods made to specifications or clearly personalized. For the purposes of this are considered made to measure and / or request a) all chandeliers, lamps and lighting products, b) artistic products ordered or customized as per the specifications given by the purchaser. In any case, the website specifically indicate the goods supplied by the warehouse and the goods supplied on request, customized or personalized.
13.6. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article is the direct cost of returning the goods to the Supplier.
13.7. The Supplier shall free to reimburse the entire amount paid by the Buyer within 30 (thirty) days of receipt of notice of termination, provided that within the same period is still occurred returning the goods.
13.8. With the receipt of notice which the Purchaser shall notify the exercise of the right of withdrawal, the parties to this contract are dissolved by mutual obligations, except as provided in paragraphs of this article.

14. Cases of resolution
14.1. The bonds referred to in 12.1, assumed by the Buyer, as well as security for the payment to the Purchaser with the media in art. 5.1, and also the exact fulfillment of the obligations assumed by the Supplier in paragraph 6 are essential, so that by express agreement, the failure of even one of these obligations, if not caused by accident or force majeure, will result in the resolution of the contract under 1456 cc, without any judicial decision.

15. Protection of confidentiality and data processing Buyer
This notice is provided pursuant to article 13 of law 196/2003 to all users of this site. Additional information can be provided within the different channels of access divided based on the topics covered.
The computer systems and applications dedicated to the operation of this web site collects, during normal operation, some data is not associated with identifiable users. Among the data collected includes IP addresses and domain names of the computers used by users logged in to the site, the URI of the requested resources, time of request, the method used to submit the request to the server, the size of reply file, the numeric code indicating the status of response from the server (eg. through ...) and other parameters regarding the operating system. These data are processed for the time strictly necessary for the sole purpose of obtaining anonymous statistical information about the site and to check its normal operation.
The voluntary and explicit e-mails to the addresses indicated in the different channels of access to this site and the compilation of the format (masks) designed specifically involve the acquisition of data and the sender / user, needed to meet the demands produced and / or to provide the requested service. Specific summary information will be reported or displayed on web pages dedicated to particular services on richiesta.Non are used in any way computer techniques for the direct acquisition of personal data indentificativi user.
The personal data of people who request the sending of informative material (mailing lists, answers to questions, alerts and newsletter, etc.) are used only to perform the service or assistance requested and are communicated to third parties only in cases in which : a) this is necessary for the fulfillment of requests (eg. service delivery documentation required); b) disclosure is required by law or regulation; c) during a legal proceeding.
The owner of the data on persons identified or identifiable individuals who have consulted this site is Vetreria Artistica Rosa snc in Spinea (VE), Via della Costituzione 125, in the person of Mr. ...
Personal data collected directly and / or through third parties by the Supplier, the data controller, are collected and processed in printed, computing, telematics, in relation to the mode of treatment, with the purpose of registering the order and the activation him with the procedures for the execution of this contract and the necessary communications, in addition to the fulfillment of any obligation of the law, and to enable efficient management of business relationships to the extent necessary to perform the best service required (art. 24 , paragraph 1, letter b) of Legislative Decree no. 196/2003) 22. The Supplier undertakes to treat as confidential data and information provided by the Purchaser and not to disclose to unauthorized persons, nor to use them for purposes other than those for which it was collected or to transmit them to third parties. Such information can be disclosed only on request of the court or other authority authorized by law.
Personal information will be disclosed after signing of a commitment to confidentiality of the same, only to delegates to carry out activities necessary for the execution of the contract and disclosed only for that purpose.
The Purchaser has the rights under Article. 7 of Leg. 196/2003, and that is the right to obtain:
updating, rectification or, when interested, integration of data;
the cancellation, anonymization or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data were collected or subsequently processed;
certification that the operations in letters a) and b) have been notified, also as regards their content, of those to whom the data was communicated or disclosed except where this proves impossible or involves the use of means disproportionate to the protected right. The party has the right to object, in whole or in part, for legitimate reasons to the processing of personal data, pertinent for collection purposes; to the processing of personal data for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication.
The communication of personal data by the Buyer is a necessary condition for the proper and timely execution of this contract. Failing that, it can be given with a request by the Buyer.
Any communications sent to the email (including electronic) of Supplier (requests, suggestions, ideas, information, materials etc.) Will not be considered confidential information or data, must not violate the rights of others and must contain valid information, not violate the rights of others and true, in any case it can not be attributed to the Supplier no responsibility for the content of the messages themselves.

16. Storage Mode contract
16.1. Under Article. 12 of Legislative Decree no. 70/2003, the Supplier informs the Purchaser that each order sent
It is stored in digital / paper form on the server / at the headquarters of the Supplier, according to the criteria of confidentiality and security.

17. Notifications and complaints
17.1. Written communications to the Supplier and any complaints will be considered valid only if sent to: Vetreria Artistica Rosa snc in Spinea (VE), Via della Costituzione 125, or sent by fax to 041-541086 or sent by e-mail to the following address The Purchaser means the registration form his residence or domicile, telephone number or email address to which he wishes to be sent notices of the Supplier.

18. Settlement of Disputes
18.1. All disputes arising from this contract shall be resolved in a conciliation attempt at mediation body of the Chamber of Commerce of Venice and resolved according to the Conciliation Rules adopted by it.
18.2. If either Party intends to appeal to the ordinary judicial authorities, the jurisdiction is that of the place of residence or domicile of choice of the consumer, mandatory pursuant to art. 33, paragraph 2, letter u) cod. cons.

19. Applicable law and court
19.1. This contract is governed by Italian law. The buyer, by signing the contract, accepts Italian jurisdiction to the exclusion of any other.
19.2. Although not expressly provided, the rules of law applicable to the relationship and to the cases described in this agreement, and in particular Article. 5 of the Rome Convention of 1980.
Under Article 19.3. 60 cod. cons., it is expressly invoked the provisions contained in Part III, Title III, Chapter I cod. cons.
Final clause
This agreement repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties concerning the subject of this contract.