The delivery of products is done by courier: TNT or SDA, for which a service of tracking of shipments.The courier makes deliveries Monday through Friday, both the morning and afternoon.The recipient can not be delivered to specific times or days.In the absence of the recipient, the courier will leave a notice of passage, through a label attached to the home.There are two delivery attempts, after which, in the absence of the recipient, the courier will contact the customer by phone or by e-mail.Vetreria Artistica Rosa will not be liable for any failures in service delivery by the courier.
In case of deliveries to receptions (with the reclaim signature by the receptionist), the Vetreria Artistica Rosa will not be held responsible if the package delivery to the final recipient.If a country of destination is not among those listed it means that it is not currently scheduled for delivery of products in that country.However, since Vetreria Artistica Rosa is considering to extend the list of countries to which shipments, advise us at the following email address firstname.lastname@example.org
Upon delivery of the products, the customer is required to check: that the number of boxes is the same as indicated in the transport document; that the 'packaging is not damaged, niswet or otherwise altered, including the sealing materials (adhesive tape or metal). Any damage to packing and / or product or the mismatch in the number of packages or particulars, must be immediately detected by affixing a specific indication on the delivery of the product to riconsegnarsi to the carrier. Any problems concerning the physical, correspondence or completeness of the products received must be reported within 7 days from delivery, as provided herein.
The cost of shipping depends on the country of destination and the weight / volume of the package.The customer can see the cost online at the end of the order, before confirming it.
Delivery time: 30 days from the order for products in stock and indicated on the website. For products on demand and / or tailor the delivery time will be confirmed based on the type of product required and in any event before the order confirmation.
Any delay in delivery may be caused by the temporary unavailability of products, by failures in service by courier, by force majeure or in the event of festivities.In the case of purchase by credit card or PayPal, the delay in shipping may be caused by the inability to withdraw the authorized payment amount.If you do not receive the goods within 8 working days, please contact the customer service department email@example.com
The tissue products are delivered within 24 to 48 hours, begin 24 hours from the date of registration of the order.Any delay in delivery may be caused by the temporary unavailability of products, by failures in service by courier, by force majeure or in the event of festivities.In the case of purchase by credit card or PayPal, the delay in shipping may be caused by the inability to withdraw the authorized payment amount.(See: Payment debit).In case of non-receipt of merchandise door within 5 business days (excluding Saturday and Sunday), please contact the customer service department firstname.lastname@example.org.
The delivery times indicated by FiloBlu be considered as an indication only and a delay with respect thereto, or any delivery made with subsequent split shipments do not legitimize the customer to refuse the delivery and the same request for damages or compensation.
Customs duties and taxes
With regard to the delivery requests in countries outside the European Union, any import customs fees will be paid by the recipient. Customs duties and taxes may differ according to the country of destination and are charged when the goods in the same country: it therefore invites the customer to contact in advance the customs authorities of your country to verify the costs and possible limits on imports. In case of refusal of goods by the customer or non-delivery for other reasons (eg. Address and / or phone number of the wrong recipient; repeated absence of the recipient, etc.) Will be deducted the amount to cover the following expenses: sending back goods + goods + customs to return and charged to the recipient.Instead it will be refunded the price of the goods.